For Parts / Accessories Purchases: If you purchased a part or accessory from AquaterraSpas.com and wish to return it, fill out the return form below. Items submitted for return after they have shipped will be subject to return shipping fee. If your item has not shipped yet, email ownersupport@watkinsmfg.com to cancel your order. If you use your own shipping method for your return, you must email the tracking number to ownersupport@watkinsmfg.com to ensure your refund is processed. All parts and accessory returns must be requested within 60 days from the time of purchase.

For Spa Purchases: If you purchased an Aquaterra Spa on Costco.com you must return the spa through Costco. View their online return policy here.

For Replacement Cover Purchases: All sales are final. We do not accept returns of this product. All shipping and handling charges are non-refundable. Aquaterra Spas is not responsible for any errors in cover measurements or make/model ordering. We strongly recommend double-checking the make/model and dimensions of your spa before making a purchase. If you need help with this process call 888-961-7727. If there are any issues with your cover delivery including refusal of delivery and the cover is returned to us, the customer will be responsible for a $300 shipping fee.